Terms & Conditions of sale
PAYMENT METHODS AND SECURITY
We DO NOT hold any credit card data/ details on site or on any of our databases. We use secure and encrypted remote Credit/Debit card system communication/ APIs. You can be assured therefore even if you are using an open WiFi link all credit card data is 100% secure. Your money and data is therefore 100% safe.
During payment the data is captured and transmitted using a secure https link to securely encrypt all your credit card information between your computer, the site and the payment method provider.
UnderworldUnderwear.co.uk (uwuw.co.uk) is PCI compliant (credit card data safe) and our server is monitored by for continuous compliance.
ORDER DELIVERY INFORMATION
Orders will be dispatched on receipt of a cleared payment. Orders received before 3:30pm weekdays are dispatched the same day. Weekend orders are dispatched on the following Monday.
UK orders will be dispatched by Royal Mail second class delivery using the Royal Mail 2d bar code system.
We also offer express and signed for delivery options at checkout for UK and international customers. Depending on order value the postage type will be automatically promoted anyway depending on value.
Royal Mail Special Delivery guaranteed next day delivery before 1pm the next day only £7.99 for as many items as you wish to order.
Royal Mail Signed For Delivery first class only £3.99 for as many items as you wish to order.
None UK / European orders will be dispatched using Deutsche Post Global Mail. If you require express delivery you can choose the International Tracked & Signed For option at checkout for only £8.99 for as many items as you wish to order. We use DHL for express for EU international deliveries and Royal Mail International Signed for for ROW.
Damaged items caused by incorrect opening of the packing e.g. using scissors e.g. cutting straps etc. cannot be refunded or returned for replacement so take care when opening packets.
Orders over certain values will get either recorded or special delivery assigned free of charge.
These values are below:
Below is automatic and free of charge but should be included at checkout so the customer sees the charge is free.
Free postage (UK Only – Standard 2nd class Royal Mail ):
Order < £32 free Postage and Packing UK only. Standard 2nd class Royal Mail 2d bar coded.
Order >= £32 free Royal Mail Signed for Delivery UK Only.
Order >= £60 free Royal Mail Special Next day delivery UK Only. May be DHL depending on weight and volume.
The above will be automatically calculated by the site according to your order value and postage destination.
Optional Additional Postage Charges:
Customer can choose Royal Mail Signed for Delivery anyway – Charge £2.99.
Customer can choose Royal Mail Special Next Day Delivery anyway if next day delivery is required – £6.99.
Order < £50.00 Flat rate charge Deutsche Post Global Mail £5.99.
Order >= £50.00 Flat rate charge International Tracked and Signed For £9.99. May be DHL for EU.
We use Royal mail international ROW delivery and Deutsche Post and DHL for EU. This of course may be handed off to local postal companies in the destination country.
If you are not happy with your purchase for any reason, please return the order within 30 days for a refund or exchange – so long as:
It may be possible to exchange only after 30 days so long as the items have not been worn and are in a saleable condition (ring or email us to discuss)
UnderworldUnderwear Limited reserves the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights and of course does not apply to faulty goods.
Return postage is paid by the customer.
UnderworldUnderwear Ltd. Oakleigh Cottage, Blacktoft Lane, Blacktoft, Goole, East Riding of Yorkshire, DN14 7YW. United Kingdom.
Customer return postage charges are non-refundable unless the goods are faulty or an incorrect item was received. If the goods are faulty or incorrect please ring for instruction how to send the goods back without incurring costs. 01430 440675 Monday – Friday 9-5.
UnderworldUnderwear Ltd is not responsible for missing items or damaged items received due to incorrect return packaging.
Please note any free products offered with orders must be returned back to UnderworldUnderwear Ltd if the product is returned for refund. For “Return for exchange” of course returning any free product will not apply. Please note any free product delivered is not under warranty.
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