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Return Policy

If you are not happy with your purchase for any reason, please return the order in its original packaging with product labels intact within 30 days for a refund or exchange.

Depending on circumstances and at the discretion of UnderworldUnderwear Limited it may be possible to exchange an item after 30 days.  Please contact us in such circumstances and we will be happy to help so long as the items are in saleable condition and have not been worn or damaged.

UnderworldUnderwear Limited reserves the right to refuse a refund or exchange if goods are not returned in a saleable condition or are damaged in any way. This of course does not affect your statutory rights and does not apply for fault goods (of course).

Return postage is paid by the customer unless the goods are faulty or an incorrect item is sent out.

Return Address:

UnderworldUnderwear Ltd. Oakleigh Cottage, Blacktoft Lane, Blacktoft, Goole, East Riding of Yorkshire, DN14 7YW. United Kingdom.

Customer return postage charges are non-refundable unless the goods are faulty or an item you did not order (incorrect item) was sent out.

UnderworldUnderwear Ltd is not responsible for missing items or damaged items received due to incorrect and or inadequate return packaging or postage.