Terms & Conditions of sale
PAYMENT METHODS AND SECURITY
We do not hold any credit card data/ details on site. We use secure and encrypted remote Credit/Debit card system communication/ APIs. You can be assured therefore that all credit card data is 100% secure as we do not hold any card data on site. Your money and data is therefore 100% safe. We have chosen these systems and methods of payments for this reason.
During payment the data is captured and transmitted using a secure https link to securely encrypt all your credit card information between your computer, the site and the payment method provider World Pay.
www.UnderworldUnderwear.co.uk is PCI compliant (credit card data safe) and our server is monitored by World pay internal systems for continuous compliance.
ORDER DELIVERY INFORMATION
Orders will be dispatched on receipt of a cleared payment. Orders received before 4pm weekdays are dispatched the same day. Weekend orders are dispatched on the following Monday.
UK orders will be dispatched by Royal Mail second class delivery.
We also offer express delivery options at checkout for UK and international customers.
Royal Mail Special Delivery guaranteed next day delivery before 1pm the next day only £7.99 for as many items as you wish to order.
Royal Mail Recorded Delivery first class only £3.99 for as many items as you wish to order.
None UK / European orders will be dispatched by Royal Mail airmail. If you require express delivery you can choose the International Tracked & Signed For option at checkout for only £8.99 for as many items as you wish to order.
Damaged items caused by incorrect opening of the packing e.g. using scissors and cutting straps etc. cannot be refunded or returned for replacement so take care when opening packets.
Orders over certain values will get either recorded or special delivery assigned free of charge.
These values are below:
Below is automatic and free of charge but should be included at checkout so the customer sees the charge is free.
Free postage (UK Only – Standard 2nd class Royal Mail ):
Order < £32 free Postage and Packing UK only. Standard 2nd class Royal Mail.
Order >= £32 free Royal Mail Recorded Delivery UK Only.
Order >= £60 free Royal Mail Special Next day delivery UK Only.
The above will be automatically calculated by the site according to your order value and postage destination.
Note – we reserve the right to charge postage rates as appropriate for some products as an exception.
Optional Additional Postage Charges:
Customer can choose Royal Mail recorded Delivery anyway – Charge £2.99.
Customer can choose Royal Mail Special Next Day Delivery anyway if next day delivery is required – £6.99.
Order < £50.00 Flat rate charge Airmail £5.99.
Order >= £50.00 Flat rate charge International Tracked and Signed For £9.99
We use Royal mail international delivery. This of course is handed off to local postal companies in the destination country.
If you are not happy with your purchase for any reason, please return the order within 30 days for a refund or exchange. :
UnderworldUnderwear Limited reserves the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights.
Return postage is paid by the customer.
UnderworldUnderwear Ltd. Oakleigh Cottage, Main Street, Blacktoft, Goole, East Riding of Yorkshire, DN14 7YW. United Kingdom.
Customer return postage charges are non-refundable unless the goods are faulty or an incorrect item was received. If the goods are faulty or incorrect please ring for instruction how to send the goods back without incurring costs. 01430 445675.
UnderworldUnderwear Ltd is not responsible for missing items or damaged items received due to incorrect return packaging.
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